Get in Touch With Us
This page tells you how to reach the editorial team at Top Online Casinos, what we can realistically help with, and where to go instead when your question is about your own casino account. We are an independent research and comparison publisher covering US online casinos — we do not operate a casino, hold your funds, or have access to anyone's player account.
The fastest route is email. Write to us at [email protected] and put the casino name or the page title in the subject line. A person reads every message. We aim to reply within two business days, and longer during holiday periods. Content on this site was last fact-checked on Sep 25, 2026 by Sophie Peterson.
Contact us about this, and you will get a useful answer
- Corrections. A bonus percentage, wagering multiple, minimum deposit, withdrawal limit or state availability note that no longer matches the casino's own terms. Send the URL and, if you have it, a screenshot or the clause you are reading.
- Terms we have not explained clearly. If a section on wagering requirements, maximum bonus bets or bonus expiry left you guessing, tell us which part. We rewrite pages on that basis.
- Requests for coverage. A brand, payment method, state rule or game category you want researched.
- Commercial and partnership enquiries. Introduce the company and what you are proposing. Our answer to "can we buy a higher position" is always no.
- Responsible gambling concerns. Tell us and we will point you to the support routes listed further down. We are not counselors and will not pretend otherwise.
What we cannot do for you
Being direct here saves you time. We cannot release a withheld withdrawal, reopen a closed account, reverse a self-exclusion, credit a missing bonus, overturn a confiscated balance, or escalate a complaint on your behalf. We have no contractual relationship with the casinos we write about that would let us do any of that.
If your money or account is involved, the sequence below is the one that actually moves things.
How to raise a casino complaint yourself
- Contact the casino's own support first. Live chat for speed, email for a written record. Ask for a ticket or reference number and keep it.
- Put the facts in one message. Account username, dates, dollar amounts, the bonus code used, the payment method, and the exact wording of what you were told. Vague complaints stall.
- Ask for the formal complaints procedure. Licensed operators have to publish one, usually in the terms or a help-center article, with a defined response window.
- Escalate to the regulator or dispute service. If you play at a casino licensed in your own state, your state gaming regulator handles player disputes and its contact details are published on its official website. If you are on an offshore site, the escalation route is whatever alternative dispute body that operator's licensing jurisdiction names — which is often weaker, and worth checking before you deposit rather than after.
- Then tell us. We cannot resolve it, but a documented pattern of payment or verification problems changes how we describe a brand.
Verification questions we get constantly
Most "my withdrawal is stuck" emails are really KYC questions, so here is the short version. Casinos are required to identify customers before paying out. Expect to supply a government photo ID, proof of address dated within the last few months, and proof of ownership of the payment method. On larger or unusual wins, a source-of-funds check can follow, which may ask for pay stubs or bank statements. None of that is a sign you are being singled out; documents that are blurry, cropped or in a different name than the account are the usual cause of delay. Submit clean copies once, to the address the casino specifies, and note the date you sent them.
Three of the brands readers email us about most
Before this section: Top Online Casinos may earn commission when a reader opens an account through a link on this site. Commission does not buy a position in our rankings, and it does not soften a write-up. The editorial ratings shown on our cards are ours, not customer review scores.
Raging Bull — the biggest advertised headline, and the biggest small print
It sits at the top of our list with a 10.0 editorial rating and draws the most reader mail, almost entirely because of the size of its advertised welcome package: 410% up to $10,000 plus 50 free spins. Material conditions apply — a qualifying deposit is required, the percentage applies to that deposit rather than being handed over, and playthrough, maximum bet-per-spin caps and any cashout ceiling are set in the operator's own bonus terms, which you should read before claiming. Limitation: a headline in five figures is the one most likely to be unreachable in practice, because the deposit needed to unlock the full amount and the wagering attached to it are both large. Treat the number as a ceiling, not an expectation.
Magician Bet — a no-wagering structure, which changes the questions people ask
Rated 9.8, and on this page for a different reason: its 101% No Wagering offer removes the single most common source of bonus complaints. Where there is no playthrough, there is nothing to convert and nothing to forfeit for breaching a max bet rule. Limitation: no-wagering offers are almost always smaller than percentage-heavy alternatives, and "no wagering" still sits alongside other conditions — minimum deposit, game eligibility, expiry windows and withdrawal minimums. Check those; they are where the restrictions moved to.
Slots of Vegas — a headline tied to one specific game
Also 9.8, with 375% plus 50 free spins on Cash Chaser. We flag it because the spins portion is game-specific: those free spins are usable on the named title only, and the value of free spins depends on the spin value the operator sets, not on the count. Deposit, wagering and any winnings cap from spins apply per the operator's terms. Limitation: game-locked spins suit you only if that title matches how you actually play. If you want live dealer tables or blackjack, the spins component is effectively inert.
Comparing the advertised offers at a glance
Every figure below is what the operator advertises. None of it is verified by play, and every one carries its own deposit, wagering and eligibility terms.
| Casino | Advertised welcome offer | Editorial rating | Structure to check |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 free spins | 10.0 | Deposit match plus spins |
| Magician Bet | 101% No Wagering | 9.8 | Match with no playthrough stated |
| Slots of Vegas | 375% + 50 free spins on Cash Chaser | 9.8 | Game-specific spins |
| Uptown Aces | 600% for new players | 9.5 | Highest advertised percentage |
| Card Crush | 2 mystery coins & 5 cards | 9.5 | Non-cash reward format |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.4 | Sweeps-coin denominated |
| BetUS | 200% up to $4,000 | 9.3 | Dollar-capped match |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 8.9 | Fixed-price purchase bundle |
| Slots and Casino | 500% up to $2,500 x3 | 8.9 | Spread across three deposits |
| Bets.FM | 225% up to 1 BTC + 225 free spins | 8.9 | Crypto-denominated |
Money questions: what it costs and how you get paid
Reading the site costs nothing. The cost of taking part sits entirely with the operator: a minimum deposit to open the account and, for any percentage offer, a deposit large enough to reach the advertised maximum. Nothing described on this site is free if it requires you to deposit or stake your own money.
Deposit and withdrawal availability for US players varies by operator and by state, so verify on the cashier page rather than assuming. Methods you will commonly be offered include debit cards, credit cards (issuers can and do decline gambling transactions), ACH or e-check, bank wire transfer, e-wallets where supported, prepaid vouchers, and cryptocurrency at operators that accept it — Bets.FM's bonus being denominated in BTC signals that route. PayPal appears mainly at state-licensed operators and is not universal. Some casinos, such as Zumba Cards and Amazon Jackpots, use sweepstakes coin packages rather than straight cash deposits, which changes the redemption process entirely.
Three things decide how a withdrawal actually feels: the minimum withdrawal amount, any weekly or monthly cap, and whether the operator charges a fee on your chosen method. Crypto and e-wallet payouts are typically the quickest once approved; wires and checks are slowest. Every timeframe advertised is the operator's claim, and none of it starts running until KYC is complete. We do not guarantee any payout, and neither should anyone else.
What is actually on offer at these sites
Bonus size is not the only thing worth comparing, and readers who write in about "which one should I join" usually want the game range instead. The categories break down roughly as follows:
- Slots — the bulk of most libraries, ranging from low-volatility titles that pay small and often to high-volatility games with long dry spells. Published RTP is a long-run average, not a session forecast.
- Progressive jackpots — pooled prizes that grow until won. Often require a maximum-lines or max-bet stake to be eligible, and are frequently excluded from bonus wagering.
- Table games — blackjack, roulette and baccarat in RNG form. These usually contribute at a reduced rate toward wagering requirements, sometimes zero.
- Live dealer — real tables streamed in real time, with limits set per table. Commonly excluded from bonus play, so check before you claim.
- Mobile — most operators deliver a browser-based mobile casino; native apps are less common at offshore brands. Confirm your preferred games load properly on your device before depositing.
Game fairness rests on random number generators and third-party software providers. Where an operator does not name its providers or its RNG testing, that absence is itself worth noting.
Sports betting and the other product lines
Several brands on this list run more than a casino. BetUS is the clearest example: sportsbook wagering sits alongside the casino, with racebook and esports markets common in the same account. The economics are different — sports offers are usually free bets or lower-percentage matches with rollover expressed in bets rather than spins, and sportsbook activity typically does not count toward casino bonus wagering. Card Crush, Zumba Cards and Amazon Jackpots lean toward card, poker-style and sweepstakes formats rather than a conventional cash casino. Keep the wallets and the bonus terms straight in your head; mixing them is a recurring cause of forfeited bonuses.
Who may play, and under what law
You must be 21 or over to use the casinos covered here, and in some jurisdictions the threshold is 18 — the operator's terms and your state's rules govern, and an underage account will fail verification at withdrawal regardless.
US online gambling is regulated principally at state level. Federal law shapes the framework, but whether a real money online casino may lawfully be offered to you depends on the state you are physically in when you play. A minority of states license and regulate online casino gaming; in those states, licensed operators are supervised by the state gaming authority, which also handles player disputes and enforces responsible gambling tools. Many states permit no online casino gaming at all.
An important distinction: an operator accepting US customers is not the same as an operator being authorized to serve them. Offshore sites may take your deposit without holding any US state license, which affects your recourse if something goes wrong. Sweepstakes and social casino models operate under a separate legal theory again, with their own state-by-state availability. Verify what applies where you live before depositing — we describe the general position, not legal advice for your situation. Readers comparing this with overseas markets can see how a different regulatory regime works on our guide to casinos operating outside GamStop in the UK.
Support and self-protection
If gambling has stopped being entertainment, the tools exist inside your account: deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion. Licensed operators must offer them. Blocking software on your devices adds a layer that is harder to undo in a bad moment. In the US, the National Problem Gambling Helpline runs 24/7 on 1-800-522-4700, with call, text and chat options, and many states operate their own helplines and self-exclusion registers. Gambling is not income and is not a route out of financial trouble — if you email us about this, that is the message you will get back, along with the relevant contacts.
How we rank, in one paragraph
Our ratings come from documentary research: published bonus terms, stated wagering multiples and expiry windows, deposit and withdrawal conditions, payment options for US players, game range and provider transparency, licensing claims and their verifiability, complaints procedures, and the responsible gambling tools on offer. We do not deposit, play or withdraw, so nothing here is a tested result. Where a claim could not be verified, we say so rather than filling the gap. Commission never determines position.
Before you write to us
If your question is about a bonus term or something we have published, email [email protected] with the page link and we will answer it. If it is about your balance, your documents or a payout, open a ticket with the casino first and keep the reference — that record is what any regulator or dispute service will ask for. Either way, a message with dates and dollar amounts in it gets a better answer than one without.